Refund policy

1. Return & Refund Policy

Effective Date: June 11, 2026

Thank you for shopping at WobblePaws. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

1.1 Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.

  • Items must be unused, unwashed, and in their original condition with all tags attached.

  • Items must be returned in their original packaging.

  • Proof of purchase (order number or receipt) is required.

1.2 Non-Returnable Items

The following items are not eligible for return:

  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

  • Items that have been used, washed, or altered.

  • Personalized or custom-made products.

  • Items returned after the 30-day window.

1.3 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at wobblepawsstore@gmail.com with:

  • Your order number.

  • A clear photo of the damaged or defective item.

  • A brief description of the issue.

We will arrange a replacement or full refund at no additional cost to you.

1.4 Return Process

To initiate a return:

  • Email support@wobblepaws.com with your order number and reason for return.

  • Our team will respond within 1-2 business days with return instructions.

  • Ship the item back to the address provided. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

1.5 Refunds

Approved refunds will be processed within 5-7 business days to your original payment method. Please allow an additional 3-5 business days for the amount to appear in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

1.6 Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

1.7 Contact Us

For any questions regarding returns and refunds, please contact us at wobblepawsstore@gmail.com.